Refund policy

At Zrelaxy, we value your satisfaction and offer a flexible return policy. Our policy applies to all our products.

Accepting Returns:

Yes, we accept returns within 30 days of the delivery date.

Return Window:

You have 30 days from the delivery date to request a return.

Return Method:

Returns can be processed in-store.

Item Condition for Returns:

We accept returns for items that are either new or used, provided they meet our return conditions.

Restocking Fee:

A restocking fee of 30% of the product price will be applied.

Return Reasons and Fees:

• Cost of Return Shipping (Remorse): If you return an item due to remorse, you will be responsible for the cost of return shipping.
• Cost of Return Shipping (Defective Items): If the item is defective, we will cover the cost of return shipping.

How to Initiate a Return:

• To initiate a return, please contact us at Info@Zrelaxy.com or call us at +1 213 814 2299.
• If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package.
• Items returned without prior request will not be accepted.

Contact for Returns:

For any return-related queries, contact us at Info@Zrelaxy.com or call +1 213 814 2299.

Damages and Issues:

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it.

Exceptions / Non-returnable Items:

Certain types of items cannot be returned, such as broken frames, photos, glass custom products (including special orders or personalized items), and digital photos already sent by email. Please get in touch if you have questions about your specific item. Unfortunately, returns are not accepted for sale items or gift cards.

Exchanges:

To exchange an item, return the original item, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return. If approved, you’ll be refunded on your original payment method. Please note, it can take 7 - 14 working days for your bank or credit card company to process and post the refund.

Need Assistance? We're Here to Help!

If you have any questions, feel free to reach out to us!

Our team typically responds within a few hours, but please allow up to 24 hours for a reply.

United State of America: 

You can contact us via:
📧 Email: info@zrelaxy.com
📞 Phone:+1 (959) 265-6051

ONLMAR LLC
34 North Franklin Avenue
Pinedale, WY 82941, Unites State of America


Or United Arab of Emirates

You can contact us via:
📧 Email: info@zrelaxy.com
📞 Phone: +971 50 188 6548

Hulul Al Tanzim Commercial Broker (S.P.S - L.L.C)
Bin Harib Business Center, Office No. 243,
Nkhaleel 2, Ajman, UAE

We look forward to assisting you!

This website is operated by ONLMAR LLC