We understand that you might have questions about our shipping process. Here's a quick guide to help you.
What is Priority Shipping?
This is our expedited shipping option. By selecting Priority Shipping, your order will be processed and dispatched with higher priority and shipped via faster carriers to shorten transit time.
Delivery Times (Business Days after dispatch):
| Region / Country | Estimated Delivery Time |
|---|---|
| United States | 1 – 3 days |
| Canada | 2 – 4 days |
| Europe | 2 – 4 days |
| Saudi Arabia | 2 – 4 days |
| United Arab Emirates | 2 – 4 days |
| Australia | 3 – 5 days |
| Rest of the World | 4 – 7 days |
Cost & Availability:
Priority Shipping carries an extra fee (flat rate or percentage of order value) depending on your location and order weight. It is available for most destinations — if it’s not offered for your address at checkout, that means it’s unavailable for your region.
Processing Time:
Orders using Priority Shipping are typically processed and handed to the carrier within 1 business day (instead of the standard 1–2 business days).
Tracking & Insurance:
All Priority Shipping orders include full tracking and insurance coverage up to the declared value of the order.
What is Shipping Protection?
Shipping Protection is an optional add-on that customers can purchase during checkout. It ensures that if your package is lost, damaged, or stolen in transit, you are eligible for a claim and reimbursement (or replacement) beyond the default insurance included in our shipping service.
How It Works:
If your package is lost, stolen, or damaged during transit, you can file a claim with our support team.
With Shipping Protection, you will be reimbursed the full cost of the product (excluding shipping), or we will send a replacement — whichever is more convenient and feasible.
The protection generally covers common transit risks (loss, breakage, theft), but not damages after delivery or misuse.
Cost & Terms:
The cost for Shipping Protection is typically a small percentage (e.g. 1-3%) of the order value or a fixed nominal fee per order.
To be eligible, the claim must be filed within a certain timeframe (e.g. within 30 days of the expected delivery date).
You must provide proof of non-delivery or damage (e.g. photos, tracking record, proof of attempted delivery) to support your claim.
The maximum reimbursable amount is the declared value of your order (excluding shipping fees).
Q1: What is the typical delivery time for orders?
We provide insured and tracked shipping for every order. The estimated delivery times after shipment are as follows:
| Country / Region | Shipping Time (Business Days) |
|---|---|
| Australia | 5 – 7 |
| Canada | 3 – 5 |
| Europe | 5 – 7 |
| Saudi Arabia | 5 – 7 |
| United Arab Emirates | 5 – 7 |
| United States | 3 – 5 |
| United Kingdom | 7 – 12 |
| Rest of the World | 7 – 12 |
Q2: Should I expect variations in delivery times?
Yes, please allow for a delivery window of 1 week due to variables in shipping processes.
Q3: What happens if I don’t receive my order within the standard timeframe?
If 60 days have passed without receiving your order, we urge you to contact us for assistance at Info@Zrelaxy.com.
Q4: Are there any factors that could delay my order beyond the estimated time?
Yes — shipping times do not include delays caused by customs clearance and other regulatory processes, which are beyond our control.
Q5: How can I get assistance or more information about my order?
For any inquiries, feel free to reach us at Info@Zrelaxy.com. Our team typically responds within a few hours, but please allow up to 24 hours for a reply.
We understand that you might have questions about our shipping process. Here's a quick guide to help you.
Need Assistance? We're Here to Help!
If you have any questions, feel free to reach out to us!
Our team typically responds within a few hours, but please allow up to 24 hours for a reply.
United State of America:
You can contact us via:
📧 Email: info@zrelaxy.com
📞 Phone: +1 (959) 265-6051
ONLMAR LLC
34 North Franklin Avenue
Pinedale, WY 82941, Unites State of America
Or United Arab of Emirates
You can contact us via:
📧 Email: info@zrelaxy.com
📞 Phone: +971 50 188 6548
Hulul Al Tanzim Commercial Broker (S.P.S - L.L.C)
Bin Harib Business Center, Office No. 243,
Nkhaleel 2, Ajman, UAE
We look forward to assisting you!
This website is operated by ONLMAR LLC
